Auction FAQ

If you’re new to the auction scene or want a refresher, we’ve provided a few helpful tips to better your experience.

Online Bidding

You have to register to bid to be able to bid on a lot. You will need to provide some basic information and a debit or credit card to keep on file. It’s a simple process and free!
Browse our full color online catalogs and find something you want to bid on! You’ll find photos, descriptions and sizes of every item.
We have previews of our Phoenix Online Auctions every Friday from 10-4pm at our Phoenix location. If you live in the valley come check it out!
If you have questions about the item you want to bid on use the “Request Info” button and send us an email. Someone will get back to you ASAP.
“Max Bid” places your bids automatically, one increment higher than the bid made by another bidder, until your maximum bid has been reached or there are no competing bids. Your max bid is never disclosed to anyone, including the auctioneer. You can bid as high as you like with the confidence that your final price is based on the competing bids at the auction. You can also change your max bid later on if you wish to keep bidding.
If you win, you agree to pay a buyer’s premium of 20% and any applicable taxes as described in the terms and conditions.
If you win you will be emailed an invoice detailing your winnings, the total amount due, payment options and pick up/shipping options. Call, email or come in to pay for your items. Then arrange shipment or come pick up your item.

Live Bidding

At auctions, items are sold “as is – where is.” Therefore it is important to preview items before the auction. Come in to see the item at the preview event or check them out in the online catalog.
Upon arrival, check in at the front desk to register for a bidding number. You will be asked to provide your name, address, phone number, and identification.

Auction bidding is not something to be afraid of. You will not buy accidentally by scratching your nose; the auctioneer knows when you are bidding seriously. On the other hand, don’t wait too long if you want an item – get your bid in early so the auctioneer has the bid before the item is sold.
In a live auction the speed is usually 60-70 lots an hour so you can judge when you need to be present and when you can leave. You can come or go as you need. You can also place absentee or online bids if you need to leave.

If you can’t make it in, you can watch the live auction online with video and audio. Check out our online bidding tips if you choose this option for watching a live auction.

A Buyer’s Premium of 15% of the “hammer price” will be added to each purchase to reach the total sales price. Online, Phone & Absentee Bidders will be charged a Buyer’s Premium of 20%. The total sales price is subject to applicable sales tax.

When you are ready to leave the auction with your items, proceed to the cashier/registration desk. Complete payment is required the day of the auction in cash, check or select credit card or debit cards. With your receipt you are allowed to load the items you’ve purchased. All items should be removed the day of auction unless prior arrangements have been made.